Project Designer
JOB DESCRIPTION
Position Summary
An effective Project Designer is a creative, detail-oriented problem-solver who is skilled at connecting with clients, defining the scope and budget of each remodeling project, and delivering complete specifications to the Production team in preparation for a smooth construction process.
She/he is:
- an excellent communicator who warmly and professionally interacts with people in all communication formats (face-to-face, on the phone, virtually, and through digital means)
- skilled at organizing information and managing personal productivity
- goal-oriented; able to identify next steps and generate momentum toward a desired outcome
- a people person who genuinely cares about and enjoys engaging with clients, team members, and trade partners
- willing to help others stay on target with deadlines, and able to do this in a supportive and open way
- knowledgeable about residential remodeling best practices and code requirements
- energized by collaborating with clients and team members to achieve results
- able to take the initiative and not wait for others to hold him/her accountable
- continuously learning and exploring trends in design, architecture, and construction technology
Work Hours & Location
This is a full-time position averaging approximately 38-42 hours/week. Work hours are primarily between 8:00 a.m. and 5:00 p.m., Monday-Friday.
Work is to be performed both at our office, located at 780 Eden Rd., Lancaster, PA, and on location at client homes and trade partner showrooms. Once fully onboarded, some remote work hours may be acceptable if desired.
Why McLennan?
Founded in 2003, McLennan Contracting is an award-winning Design-Build remodeling company dedicated to building a positive, family-friendly culture that prioritizes continual learning and professional development.
At McLennan, we believe in empowering our team members to grow at work and at home. We value a team approach to problem-solving and company development, and we believe in rewarding each individual's contribution to our success.
Our team members are our most important asset, which is why we are committed to supporting one another’s total well-being: physical, mental, financial, and social.
We want our team members to be thriving, productive, healthy, and balanced at work and at home, so we do our best to ensure each person is in the position best suited to their personality and “working genius.”
Key Responsibilities
Sales & Marketing
The Project Designer is an integral part of the Sales team, responsible for contributing to team goals through individual and shared efforts.
- Qualify sales leads and conduct in-home consultations with prospective clients.
- Keep assigned projects updated in CRM and project management software.
- Measure success against established sales revenue and close ratio targets, and work as a team with your department to meet these goals.
- Contribute to content creation for sales and marketing resources at the request and guidance of the Marketing Coordinator.
Client & Project Management
The Project Designer is a creator and liaison of information that must be organized, recorded, and communicated to the relevant parties for each remodeling project. This is an integral part of delivering an exceptional client experience and ensuring that desirable projects convert successfully from Project Development to Production.
- Assess and document clients’ needs and pain points to ensure design priorities are on target.
- Set clear and realistic expectations by respectfully guiding clients through the Project Development process.
- Proactively schedule meetings and activities to uphold the Project Development schedule.
- Meet with clients to review design and selections options, and attend showroom appointments with clients.
- Maintain accurate documentation of meetings and project files in the company database.
Design, Scope, & Budget Development
The Project Designer is responsible for the aesthetic and functional design of each project, and for ensuring every detail is translated into a complete scope of work and budget to provide clarity for the client and the team.
- Create construction drawings and 3D renderings, and/or coordinate the development of these documents with designers, architects, and engineers.
- Work with suppliers and trade partners to ensure clarity of scope of work.
- Define the scope of work for each assigned project in sufficient detail to provide a clear stopping point to contracted scope.
- Track and document all relevant communication and selection details during the Project Development process.
- Collaborate with the Estimator to create and revise project budgets paired with clearly defined scopes of work and selection specifications.
Pre-Production & Production Support
The Project Designer is pivotal to an effective handoff to the Production, and works closely with team members to address questions and adjustments during construction.
- Ensure selections materials are ordered according to agreed upon specifications and in accordance with the project schedule.
- Attend handoff meetings to seamlessly move the project from Project Development to Production.
- Provide support to the Production team as needed in answering questions and consulting with the client on change orders.
- Engage in internal debrief meetings post-construction to review wins and areas for improvement on each project.
Requirements
Education & Experience
- Degree in Interior Design or related field, or certification from the NKBA or NCIDQ
- Minimum 3 years' experience in sales, interior design, or related field
- Understanding of local building codes as they relate to residential remodeling
- Ability to take accurate measurements and create drawings and renderings for client visualization and production specifications.
General
- Active driver's license, safe driving record, and reliable transportation
- Physically able to complete the tasks required of the position, including navigating stairs, uneven surfaces, and tight spaces in and around clients’ homes
- Available for communication between 8:00am and 5:00pm Monday-Friday
- Available for off hours client meetings 2x per week
- Willing to complete at least 16 hours of continuing education annually
Communication
- Friendly and professional phone skills
- Articulate; able to communicate information in a clear, organized, logical manner
- Above average spelling and grammatical skills
- Able to infuse written and verbal communication with warmth and personality, while maintaining professionalism
Technology & Software
- Able to accurately build 3D renderings in a timely manner (structural and cosmetic layout concepts)
- Proficient in Chief Architect or comparable CAD program
- Proficient in Google Apps and/or MS Office Suite
- Basic understanding of spreadsheets, working with PDFs, downloading and saving files.
- Excellent typing skills
- Computer savvy and comfortable learning new software.
Not Required (But Nice to Have)
- Sandler sales training and ability to implement Sandler principles in communication
- Knowledge of Apple operating systems (Mac OS, IOS)
- Familiarity with CRM and/or project management software such as Jobtread, CoConstruct, Buildertrend, or Monday.com
Compensation & Benefits
- Competitive base salary based on skill and experience
- Bonuses based on performance and profitability
- Retirement account with company match
- Flexible health benefit
- Paid holidays, vacation, and personal time
- Paid week off between Christmas and New Year’s Day
- Paid parental leave
- Professional development assistance
- Opportunity for growth and advancement in company
- Family-friendly, supportive, collaborative environment
We're Dog-Friendly!
Our office is dog-friendly and frequently enjoys visits from our canine “mascots.”
Excited to join our team?
To apply, please complete the form below. We will review your application and be in touch with the next step!
Employment Application
"Coming together is a beginning. Keeping together is progress. Working together is success."
~ Henry Ford